Frequently Asked Questions

The E-shop

How to contact Melchior and Balthazar customer service?
What are the payment methods accepted by Melchior and Balthazar?
Is the Melchior and Balthazar site secure?
Where can I have my order delivered?
What are the costs and delivery times for my order?
What should I do if I receive a damaged package?
Can I return a package ordered on the site?

Your question is not on the list? 

Do not hesitate to contact us : 

  • 0987527719
    Monday - Friday (9 a.m. to 18 p.m.)
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