General Conditions of Sale applicable to orders placed on the Melchior & Balthazar online sales site by end consumers.  


SARL M et B (hereinafter referred to as “Melchior & Balthazar”) markets Melchior & Balthazar cosmetic products (hereinafter referred to as “Products”).

Melchior & Balthazar wanted to set up, alongside the points of sale where the Products are sold, its own online sales site. Melchior & Balthazar sells the products on its website only to retail and to end consumers. Any order which clearly does not correspond to a retail sale and, more generally, any order fraudulent or presumed to be such, will be considered by Melchior & Balthazar as null and void.


"Customer (s)" means the internet user (s) browsing the Site and making an online purchase of Product (s) for personal use.

"General Conditions of Sale" or "GTC" means these General Conditions of Sale of Products on the Site.

"Party (s)" refers alternatively or collectively to Melchior & Balthazar and / or the Client (s).

“Product (s)” designates the perfume and cosmetic products of the Melchior & Balthazar trademark offered for sale on the Site under the conditions of article 3 below.

“Site” designates the Melchior & Balthazar electronic commerce website accessible via the Internet at the following address: offering the Products for sale.


SARL M and B

With capital of € 23.520,00 

Whose head office is located at 17, rue de la cavée - 50 180 AGNEAUX - France

Registered with the Coutances RCS under the number 751 302 571

Telephone: 00 33 (0) 695 125 060 or 00 33 (0) 695 058 430


VAT: FR 11 751 302 571


The purpose of these General Conditions of Sale is to define the terms of online sale of Products by Melchior & Balthazar to Customers, as well as the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.

The General Conditions of Sale are made available to Customers on the Site.

They determine all the stages necessary for placing the order and ensure the follow-up of this order between the Parties.

By ordering a Product on the Site, the Customer acknowledges by checking a box provided for this purpose having read the General Conditions of Sale in force on the day of the order before placing the order and having accepted them without restriction, this acceptance is in no way conditioned by a handwritten signature on the part of the Client.

It is specified that the Customer can save or print these General Conditions of Sale.

Melchior & Balthazar reserves the right to update the General Conditions of Sale at any time. In case of modification of the GTC, the applicable GTC are those in force on the date of the order.

The General Conditions of Sale apply to any online sale made on the Site to the exclusion of any other document, and in particular the conditions applicable for sales in stores or through other distribution and marketing channels.


4.1. Product Description

The Products offered for sale by Melchior & Balthazar are those which appear on the Site, on the day of consultation of the Site by the Customer, and within the limit of available stocks. Melchior & Balthazar reserves the right to withdraw Products from sale at any time.

Melchior & Balthazar takes the greatest care in the presentation of the Products on the Site in order to meet the requirements of Article L.111-1 of the Consumer Code. However, the photographs illustrating the Products are only indicative and do not enter into the contractual field.

Indeed, if every effort is made to ensure that the colors of the Products, the photos of which are displayed on the Site, are faithful to the original products, variations may occur; in particular because of the technical limitations of color rendering of computer equipment. Consequently, Melchior & Balthazar cannot be held responsible for errors or inaccuracies in the photographs or graphic representations of the Products presented on the Site.

For any questions relating to the purchase of the Products and their use, or request for advice, the buyer can contact the Melchior & Balthazar Customer Service:

by email to the address ou

by phone on 00 33 (0) 695 125 060 or 00 33 (0) 695 058 430 from 9 a.m. to 19 p.m.

4.2. Availability of Products

The Products are offered within the limits of available stocks. Melchior & Balthazar does not guarantee the availability of the Products presented on the Site. In the event that one of the Products is unavailable, the Customer will be informed by viewing the Availability status.   


Product prices are firm. They are indicated in euros. The current rate is that indicated on the Site, except for typographical errors.

These prices take into account the VAT applicable on the day of the order but do not include the packaging and delivery costs which will be invoiced in addition and will be specified to the Customer during the final validation of his order.

The amount of shipping costs will be indicated before the order is placed by the buyer. The different shipping methods are provided below in the General Conditions of Sale and may be modified at any time by Melchior & Balthazar.

The price invoiced to the Customer is the price indicated on the order confirmation, displayed on the Site during the order confirmation and sent by email by Melchior & Balthazar.

Melchior & Balthazar reserves the right, which the Customer accepts, to modify its prices at any time, without any other formality than to make the modifications on the Site. However, these modifications will not affect the orders that Melchior & Balthazar will have accepted before the entry into force of these modifications, subject to the availability of the Products ordered.


The Products ordered remain the property of Melchior & Balthazar until full payment of their price by Melchior & Balthazar. On the other hand, on the effective date of delivery, the risks (in particular of loss, theft or deterioration) concerning the delivered Products are assumed by the Customer.  


7.1. Navigation within the Site 

The Customer can take note of the different Products offered for sale by Melchior & Balthazar on the Site. The Customer can browse freely on the different pages of the Site, without being committed to an order. 

7.2. Recording of the order  

It is specified that the Products are intended for the personal use of the Customer, without any direct relation to the professional activity of the latter. As such, the Customer's attention is particularly drawn to the fact that it cannot order more than ten (10) Products of the same reference per month. 

In the event of an order greater than the aforementioned number, the order will be considered void and will not be taken into account.

To place an order on the Site, the Customer must be of full age, have legal capacity and hold a bank card or a Paypal account

In order to place an order, the Customer can choose:

- either create an account on the Site by completing a form, certain fields of which are compulsory for the consideration of his order;

or enter his email and password if he has already created an account.

- be paid as a guest without creating an account

If the Customer wishes to place an order, he will choose the various Products which he wishes to purchase by clicking on the "Buy now" button and if necessary specify the quantities desired.

After having filled his virtual basket, the Customer clicks on the "Continue payment" button and provides the information relating to the delivery and the method of payment.

7.3. Delivery territory eligible for an order

The Customer may order Products for a given Territory. In certain jurisdictions, the Products may be subject to customs duties which must be paid before taking possession of the Product. Melchior & Balthazar is in no way responsible for disputes that may arise with the competent authorities of the given territory. 

7.4. Final validation of the order

To definitively validate his order, the Customer must check the box opposite the message "By validating your order, you proceed to payment and accept the General Conditions of Sale" to definitively confirm his order after having chosen the method of payment offered on the same page. 

Any order therefore implies acceptance of these General Conditions of Sale.

In addition, to confirm the order definitively, the Customer must click on the "Place order" button.

Before clicking on the "Place order" button, the Customer has the possibility of:

- check the details of his order and its total price;

- return to the previous pages to correct any errors made in entering the data or modify the order.

From the moment the Customer confirms his order by clicking on the "Place the order" icon, the Customer can no longer cancel or modify his order.

However, upon receipt of the order, the Customer may exercise their right of withdrawal under the conditions provided for in article 12 of these General Conditions of Sale.

Following the validation of the payment by the Customer, a confirmation of the acceptance of the order will be sent by email to the Customer by Melchior & Balthazar. 

The sale will only be considered as definitively formed after the validation of the payment by the Customer and the receipt by the Customer of the email confirming the acceptance of the order by Melchior & Balthazar.

The validation of the payment by the Customer and the email confirming the acceptance of the order by Melchior & Balthazar will constitute proof of the acceptance of the said order and its final validation. These elements will be worth the amount incurred by entering the Products appearing on the order.  

7.5. Order refusal 

Melchior & Balthazar reserves the right to refuse any order in the event of:

- exceeding the order limits indicated in article 7.2 hereof;

- existing litigation with the Client; 

- total or partial non-payment of a previous order by the Customer;

- refusal of authorization of payment by bank card from the Sogenactif or Paypal payment providers used by Melchior & Balthazar to detect bank card fraud;

- abnormal nature of the latter, in particular in the case of an order for quantities and / or amounts unusual for an end consumer.


The Customer accepts that the exchanges between the Parties will be by email.

The storage on Melchior & Balthazar's computer systems of the order, of the confirmation of the acceptance of the order and of any exchange between the Parties will be considered as proof of the sales contract.

The computerized records kept in the computer systems of Melchior & Balthazar and its partners will be considered as proof of communications, orders and payments between the Parties. 


Unless the server is unavailable, the Customer will pay for his order after final validation of it on the Site, by Credit Card (Carte Bleue, Visa, Mastercard and American Express exclusively) or through a Paypal account. The Customer will enter his card number, its expiry date, the name of the card holder and the visual cryptogram (the last three or four numbers written on the back of his bank card) or indicate his email as well than his Paypal password.

Payment is made via the secure server, Stripe, secure payment operator or Paypal. This implies that no banking information concerning the Client passes through the Site. Payment by credit card or Paypal account is therefore completely secure.

All orders are payable in euros, all taxes and compulsory contributions included. 

The bank card is debited when the order is shipped.

Payments by check are not accepted.

The Customer guarantees to Melchior & Balthazar that he has the necessary authorizations to use the payment method chosen at the time of validation of the order. If the bank refuses, the order will be automatically canceled.

Purchase invoices will be sent by e-mail to the e-mail address indicated by the Customer when registering his order on the Melchior & Balthazar site.

In the context of the fight against Internet fraud, information relating to orders is checked by the payment partners designated by Melchior & Balthazar: Sogenactif and Paypal, secure payment operators. 

Information related to orders is subject to automated data processing. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against fraud with means of payment and in particular against fraud against


10.1. Refusal of delivery 

Melchior & Balthazar reserves the right to refuse any delivery in the cases provided for in article 7.5. 

10.2. Delivery address

The Products ordered by the Customer in accordance with these General Conditions of Sale will be delivered to the address indicated by the Customer as the delivery address when ordering.

Deliveries will always be excluded for which the delivery address entered on the Site will be that:

- a hotel or other accommodation;

- one remaining post;

- a post office box;

- a non-fixed address or domicile (that is to say, and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciliations) or in a collective place where an address individual cannot be clearly and permanently attributed to a natural or legal person.

10.3. Delivery times / Delivery cost

The delivery time and cost depend on the delivery method chosen by the Customer when ordering. 

The delivery period begins to run from the sending of the order confirmation email.

For any delivery, the products are delivered by Colissimo or Chronopost and the amount of the delivery costs is calculated on a lump sum basis as follows:

STANDARD (Colissimo):

- The cost of delivery of an order of an amount lower than one hundred and fifty (150) Euros including tax is calculated according to the mass of all the products ordered. 

Beyond an amount of one hundred and fifty (150) Euros, the order is sent free of charge as standard to the Customer.

The maximum delivery time of the order is 10 working days for France. It is 30 days for the rest of the world. 

Each sending package contains a Delivery Note stating the possible terms and conditions for returning the Products received.


On delivery of the Products, the Customer must verify the conformity and the condition of the packaging of the Product as well as the conformity of the Product.

11.1. Delivery anomaly and damage 

In the event of damage or partial loss of the product, the Customer must imperatively formulate upon receipt of the reservations which must be made on the delivery receipt presented by the carrier and then communicated by email or telephone to the attention of Melchior & Balthazar. 

Any anomaly concerning the delivery (missing items compared to the Melchior & Balthazar invoice, late delivery etc.) must be subject to reservations reported by email to the following address: in order to improve the quality of service that may be offered and allow Melchior & Balthazar to carry out an investigation.

In the event that the Customer has reported a missing product or a delay in delivery, an investigation with the carrier will be implemented. 

- If the product is found, the product may be redirected to the place of delivery designated in the order form.

- If 7 days after the indicated delivery date, the ordered product has not been delivered, for any reason other than a case of force majeure, the sale may be canceled at the request of the Customer within a maximum period of 60 days after the maximum period indicated for the delivery of the products has been exceeded, by registered letter with acknowledgment of receipt to the following address: 

Melchior & Balthazar

17, rue de la cave

50180 Lambs


The sales contract will be considered terminated upon receipt by Melchior & Balthazar of the Customer's letter informing it of its decision.

In such a case, all of the sums paid by the Customer will then be returned to him in the form of a refund as soon as possible and at the latest within thirty days of the date on which he exercised his right to have his ordered.

11.2. Product lack of conformity

In the event of a lack of conformity of a delivered Product, the Customer may return to Melchior & Balthazar the Product showing the lack of conformity, in its original condition, imperatively covered with the original labels and accompanied by the original packaging and of the delivery slip. Otherwise, Melchior & Balthazar will not exchange or reimburse the returned defective Product.

In the event that the return of the defective Product is well founded, Melchior & Balthazar will reimburse the defective Product and the delivery costs, to the exclusion of any compensation. 

In no case may restitution, exchange or reimbursement be requested and / or made in store.

With the exception of the above hypotheses, no product exchange is authorized.



Vous avez le droit de vous rétracter du présent contrat sans thunder de motif dans un délai de quatorze jours.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or email):  Melchior & Balthazar - 17, rue de la cave - 50180 Lambs -France. Or by email:

You can use the model withdrawal form available here.

In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.



In the event of your withdrawal from this contract, we will reimburse you for the payments received minus the difference between the actual costs and the standard delivery costs, without undue delay and, in any event, no later than fourteen days from from the day we are informed of your decision to withdraw from this contract. We will proceed with the refund using the same means of payment that you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you.

 You must then return, at your expense, the product (s) in its (their) original packaging, no later than fourteen days following the communication of the withdrawal decision, to the following address: Melchior & Balthazar - 17, rue de la cave - 50180 Lambs -France.

For reasons of hygiene and health, and in accordance with article L221-28 of the Consumer Code, Products which have been opened by the Buyer after delivery may not be subject to a right of withdrawal. and therefore a refund. The products must reach Melchior & Balthazar in excellent condition.

If the aforementioned conditions are met, Melchior & Balthazar will reimburse the Buyer for all sums paid by the Buyer as soon as possible and at the latest within fourteen days following the date on which Melchior & Balthazar was informed. of the Buyer's decision to withdraw. The initial shipping costs of delivery are included, with the exception of return costs which remain the responsibility of the Buyer.

Any risk associated with the return of the product (s) is the responsibility of the Customer. Melchior & Balthazar recommends that its Customers subscribe to a package tracking option in order to avoid any inconvenience in the event of loss or theft of the Products during return transport.



All Products sold by Melchior & Balthazar benefit from the legal guarantee of conformity provided for in articles L211-4 to L211-14 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code.

Under this guarantee, the Customer has the option of returning the Product and being reimbursed for all costs incurred by the sale (delivery costs and return costs included) by Melchior & Balthazar. 

Reminder of articles L-211-4, L 211-5 and L 211-12 of the Consumer Code and articles 1641 and 1648, first paragraph of the Civil Code:

- Article L 211-4 of the Consumer Code: “the seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He also responds to faults resulting from packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility ”

- Article L 211-5 of the Consumer Code: "To comply with the contract, the product must:

1. Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;

- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or his representative, especially in advertising or labeling.


2. have the characteristics defined by mutual agreement by the parties or be suitable for any use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

- Article L211-12: "The action resulting from the lack of conformity lapses two years after delivery of the goods".

- Article 1641 of the Civil Code: "The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended or which so diminishes this use that the buyer would not have it not acquired, or would have given a lesser price if he had known them. "

- Article 1648 of the Civil Code, first paragraph: “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "


Melchior & Balthazar is only bound by an obligation of means. The Customer remains the sole judge of the appropriateness and adapted to his needs and to his consumption of the items he orders.

Melchior & Balthazar cannot be held liable for use of the Products not in accordance with their intended purpose.

It is recalled that the Customer, prior to his order, declares to have full legal capacity, allowing him to commit to these General Conditions of Sale. Melchior & Balthazar can under no circumstances be required to verify the legal capacity of its visitors and buyers. Consequently, if a person who does not have the legal capacity orders articles on the Site, his legal representatives would assume full responsibility for this Order and should in particular honor the price thereof.

Melchior & Balthazar does not guarantee that the Site will be available continuously, without temporary interruption, without suspension or without error. In particular, Melchior & Balthazar cannot be held responsible:

- interruptions or delays recorded on the Site due to technical breakdowns, a case of force majeure, due to third parties or any circumstances whatsoever, regardless of its will;

- the impossibility of the Customer or to temporarily access the Site, due to facts beyond his control, such as cases of computer breakdown, interruption of the telephone network, the Internet network or failure of the equipment for receiving the internet client.

Melchior & Balthazar cannot be held responsible for (i) the loss, alteration or fraudulent access to the Customer's personal data, (ii) accidental transmission of viruses or other harmful elements, resulting from Internet access or electronic mail transmissions.

Without limiting the scope of the other provisions of the General Conditions of Sale, Melchior & Balthazar can only be held liable in the event of proven fault being exclusively attributable to it. In any event, it will be limited to direct damage only.

Melchior & Balthazar reserves the right to suspend the operation of the Site.


For any information, complaint or question relating to the conditions of sale by correspondence set up by Melchior & Balthazar or to the items themselves, Customers should contact Melchior & Balthazar customer service by telephone: 00 33 (0) 695 125 060 or 00 33 (0) 695 058 430, by mail or email to, quoting their order number. 


In accordance with the provisions of the Data-processing Law and Freedoms of January 6, 1978, Melchior and Balthazar proceeded to the declaration of the file including / understanding nominative data relating to the Client of the Site with the National Commission Data-processing and Freedoms 

(Declaration No. 1662709).

Under this law, the customer has a right of access, rectification or opposition to the nominative innates collected concerning him. These rights can be exercised by mail or email to the following address:


Melchior & Balthazar cannot be held responsible for the total or partial non-performance of its obligations, if this non-performance is due to the fortuitous event or to the occurrence of an element constituting force majeure such as in particular, and without this list is exhaustive, flood, fire, storm, lack of raw materials, transport strike, partial or total strike, or lockout. These events constitute a cause for the suspension and / or termination of the obligations of Melchior & Balthazar towards the Client, without compensation for the benefit of the Client. 


The intellectual property rights attached to the Brand and the Products sold on the Site are and remain the exclusive property of Melchior & Balthazar. All exploitation rights are reserved exclusively for it. Under these conditions, no one is authorized to reproduce, exploit, distribute or use for any purpose whatsoever, even partially, the intellectual property rights, without the prior written consent of Melchior & Balthazar. Melchior & Balthazar brands and logos are registered trademarks. Any reproduction constitutes, therefore, an infringement.


The General Conditions of Sale, the order summary sent to the Customer and the order confirmation email form a contractual whole and constitute the entire contractual relationship between the Parties. They constitute the only contractual documents opposable to the Parties, to the exclusion of any other document or photograph of the Products which have only an indicative value.

Melchior & Balthazar makes the contractual documents available so that they can be stored and reproduced by the Customer, in accordance with article 1369-4 of the Civil Code.  


These General Conditions of Sale and the contractual relations between Melchior & Balthazar and the Customer are governed by French law. Any dispute arising from the application or interpretation of the General Terms and Conditions of Sale falls, in the absence of an amicable settlement, within the jurisdiction of the court of the place of domicile of the defendant or that of the place of actual delivery of the Product.



The BUYER is informed of the possibility of having recourse to consumer mediation for any disputes which may arise in connection with the sale of MELCHIOR & BALTHAZAR products.

In accordance with article L211-3 of the Consumer Code, any consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of the dispute between him and a professional.

Disputes for which the request is manifestly unfounded or abusive, or has been previously examined or is under examination by another mediator or by a court, or if the mediator's review cannot be reviewed by the mediator. the buyer has submitted his request to the mediator within a period of more than one year from his written complaint to Melchior & Balthazar or if the dispute does not fall within the scope of the mediator, or finally if the consumer does not justify not having attempted, beforehand, to resolve their dispute directly with Melchior & Balthazar by a written complaint

To submit their dispute to the mediator, the buyer can complete the form on the CMAP website:, or send your request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or send an email to