Frequently Asked Questions
The E-shop
For all requests concerning an order placed on our site, you can write to the following address:
contact@melchior-balthazar.com.
Or by phone at 09.87.52.77.19 (price of a local call) - from 9 a.m. to 18 p.m.
You can pay online by credit card (credit card, Visa, MasterCard, American Express) via Stripe's 100% secure system.
You can also pay by PayPal as well as Apple Pay.
Credit card payments are provided by our specialized partner Stripe, an organization which complies with the European DSP2 directive and which has the highest PCI DSS level 1 certification.
At no time does Melchior & Balthazar have your bank details.
Melchior and Balthazar deliver worldwide!
All orders on Melchior and Balthazar are prepared and dispatched within 48 hours (excluding weekends).
The maximum delivery time of the order is 10 working days for France. It is 30 days for the rest of the world.
The delivery costs differ depending on the country:
- Relay point delivery:
- Order less than 50 €: 4 €
- Order over 50 €: free - Colissimo followed:
- Order less than 50 €: 5 €
- Order over 50 €: free
- Relay point delivery:
- Order less than 50 €: 4 €
- Order over 50 €: free - Colissimo followed:
- Order less than 50 €: 5 €
- Order over 50 €: free
- Colissimo International Monitoring:
- Order less than 100 €: 8 €
- Order over 100 €: free
- Colissimo International Monitoring:
- Order less than 100 €: 8,50 €
- Order over 100 €: free
- Colissimo International Monitoring:
- Order less than 100 €: 9 €
- Order over 100 €: free
- International : 15 € for any order
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire , Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador , Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea , Guinea Bissau, Guyana, Haiti, Hear d Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan , Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Reunion, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis , Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey , Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen , Zambia, Zimbabwe
If you have any request regarding your package, contact our customer service: contact@melchior-balthazar.com.
It is possible to return a package within 14 days of receipt of the package.
Returns are your responsibility.
More details on the procedure to be followed in article 12 of our General Conditions of Sale (CGV): https://melchior-balthazar.com/pages/conditions-generales-de-vente
All the information is on this page: https://melchior-balthazar.com/pages/consigne
Account
To create an account, nothing could be simpler:
- Step 1: Click on the space "Account"at the top right of the home page.
- Step 2: Click on "Don't have an account? Create one now".
- Step 3: Enter the requested information.
To connect to your account, click on the "Account" space at the top right of the home page.
Then enter your email address and password.
To receive our Newsletter, simply register in the insert entitled "newsletter" at the foot of our site.
If you do not receive it, contact us by email (contact@melchior-balthazar.com) and we will verify that you are properly registered.
Otherwise check your spam!
If you have forgotten your password, go to the “Account” area at the top right of the home page, enter your email address and click on “Forgot your password?”. You will then receive an email allowing you to reset it.
If you wish to delete your Melchior and Balthazar account, please contact us at contact@melchior-balthazar.com. Please note that this action will result in the loss of your entire order history.
Your question is not on the list?
Do not hesitate to contact us :
- contact@melchior-balthazar.com
- 0987527719
Monday - Friday (9 a.m. to 18 p.m.)
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